FREQUENTLY ASKED QUESTIONS

Where is your location?

We are based in [Ontario, Canada]. However, we serve customers globally, and our online store is available for shipping to US.

Is it safe to pay online at your store?

Absolutely! We take your security seriously. Our website uses SSL encryption to ensure that your personal and payment information is protected at all times. We accept credit cards, PayPal, etc. all of which are processed securely through trusted payment gateways.

How can I return an item?

Please refer to our Returns & Refunds policy.

Which countries do you offer shipping to?

We currently ship to Canada and the USA only

Where are the products shipped from?

Our products are shipped from Mississauga Ontario Canada.

When will my order be processed and shipped?

We process orders the next business day after they are placed, Monday through Friday. If you place an order over the weekend or on a holiday, it will be processed on the next business day once we reopen.

How long will it take for my order to arrive?

We prioritize our customers by selecting the best shipping carriers. For orders within Canada, delivery typically takes 3-5 business days. For U.S. customers, it may take 6-9 business days.